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Terms of Use

Applicability of the terms of use

The following Terms together with the documents referred to in it (hereby collectively referred to as “Terms”) are an agreement that incorporates the terms and conditions of the websites of Air IQ Private Limited and its subsidiary or holding companies (hereby collectively referred to as “Air IQ”) including www.fit.airiq.in the desktop and mobile sites, subsides or affiliated websites, smartphone and desktop apps such as iOS, Android, macOS or Windows apps, apps for other digital devices or any other Customer interface channels which includes its sales persons, offices, call centres, advertisements, information campaigns, etc. (hereby collectively referred to as “Platforms”) to provide services to any person making use of our Platforms (hereby referred to as “Customer”, “Customers”, “you”, or “your”) for accessing, or browsing, our Platforms, whether as a guest or a registered Customer for the purpose of using or obtaining any materials, information, products or services. By making use of our Platforms, Customers are deemed to have read, understood and expressly accepted these Terms which shall govern the desired transaction or provision of such services by Air IQ for all purposes. These Terms shall be a binding on Customers. All rights and liabilities of the Customers and/or Air IQ with respect to any information or services to be provided by Air IQ shall be restricted to the scope of these Terms. If you do not agree to these Terms, you must not use our Platforms.

Other Applicable Terms

In addition to these Terms, there are certain terms of service (hereby referred to as “TOS”) specific to the travel services such as flights or any other travel related services (hereby collectively referred to as “Travel Products”) that you can access through our Platforms and also certain facilitating services and offers offered by Air IQ. Such TOS will be provided or updated by Air IQ which shall be deemed to be a part of these Terms. Customers shall be required to read and accept the relevant TOS for the service or product availed by them. Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each of the Travel Products on Air IQ. Customers shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom Customers elect to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules. Air IQ offers Travel Products to Customers conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Travel Products by Customers constitutes an acknowledgement and acceptance by the Customers of these Terms and the TOS. If Customers do not agree with any part of such terms, conditions, and notices, they must not avail Air IQ’s Travel Products.
Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us, is a binding on Customers. By using our Platforms, Customers consent to such processing and you warrant that all data provided by you is true, accurate, current and complete.
In a case where any of the terms, conditions, and notices of the Terms contained herein conflict with any additional terms or other terms and guidelines contained within any other Air IQ’s document, then these Terms shall control.

Interpretation Number and Gender

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", 'hereunder" and words of similar import refer to these Terms as a whole.

Heading and Font Emphasis

The headings and subheadings, bold effects, font colour or other emphasis on fonts herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of these Terms, terms and conditions, notices, or the right to use this website by Customers contained herein or any other section or pages of our Platforms or its partner websites or any provision hereof in any manner whatsoever.

Use of our Platform

When you use our Platforms, you must confirm that:

you will use our Platforms in accordance with these Terms;
you are at least 18 years of age and are of sound mind;
you possess the legal authority to create a binding legal obligation;
you warrant that all data provided by you is true, accurate, current and complete;
you will not make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
you will only use our Platforms to make legitimate reservations for you or for another person for whom you are legally authorised to act;
you will inform such other persons about the Terms that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; and
you are the end consumer (person who intends to use the service) and not a travel agent, consultancy, airline or company engaged in similar or conflicting business operations as that of Air IQ and do not intend to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell, or re-sell any information, software, products, or services obtained from or through our Platforms or use it for any commercial purpose without the express written approval from Air IQ.

Fee Payment

Air IQ reserves the right to charge listing fee for certain listings, as well as transaction fee based on certain completed transactions using the services. Air IQ further reserves the right to alter any and all fee from time to time, without notice. The Customer shall be completely responsible for all charges, fee, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by Air IQ for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction or any future transaction with that Customer at its own discretion.

Duplicate and Misuse Booking Charges

If there will be any charges i.e. ADM (Agency Debit Memo) in future from airlines against any misused, hold or duplicate bookings done, the same will be charged toward your agency account.

Failed booking policies

In certain rare scenarios, some booking reservations may not get confirmed for any reason whatsoever. Such a booking is hereby referred to as “Failed Booking(s)”.
Air IQ endeavours to provide superior corrective measures to Failed Bookings. However, Air IQ is not under any obligation to make another booking in lieu of or to compensate or replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
In the case of Failed Bookings, Air IQ shall try to contact you using the contact information from the reservations process within 24 hours of the Failed Booking.
You will be issued a refund or Air IQ may offer you to rebook a similar Travel Product to/at your destination from the ones available at that time.
If the amount of the alternate travel product booking is lower than the amount of the Failed Booking amount, the Balance Amount shall be refunded to you.
If the amount of the alternate travel product booking is higher than the amount of the Failed Booking amount, the Balance Amount shall be collected from you. An email requesting additional payments shall be sent to the email address provided by you while booking the original Failed Booking. The additional payment link contained in this email shall be valid only for a specific time as mentioned in the email. If you fail to make the additional payment for the alternate travel product within the stipulated time period, it shall be deemed that you are not interested anymore in this alternate travel product and you will be issued a refund for the Failed Booking.
In case we are unable to make contact with you, we shall issue a refund for the Failed Booking.
Any such refunds shall be processed within 7 days of the Failed Booking.
The refund will be credited back to the same account from where the payment was made or credited to the Customer’s account balance. For example, if you used a credit card for booking, Air IQ will make an appropriate charge reversal on the same credit card.
In some special cases, a charge reversal may not be possible. For example, deactivation or expiry of the credit card used during booking. In such a case, other modes of payment may be used. Understandably, the refund process time taken for special cases may take more time than usual.

No Show / Unutilised Travel Bookings

Agentswill request Air IQ for any refunds against underused, unused or 'no show' booking for any reasons within 30 days from the date of departure for the air tickets. Any applicable refunds would accordingly be processed as per the defined policies of the service provider, travel provider, and Air IQ as the case may be. No refund would be payable for any requests made after the expiry of 30 days as above and all unclaimed amounts for such underused, unused or 'no show' air ticket booking shall be deemed to have been forfeited.

Modifications & Refunds

The following are general Terms for modifications and refunds:

Any amendment or modification requests made by you post booking may be at the sole discretion of Air IQ and/or the service provider.
Such amendment or modification requests may incur an additional cost which shall be communicated to you before implementing the amendment or modification request.
Air IQ may not accept amendment requests if the service (e.g.: check-in or travel date) is within 24 Hours.
In some cases, the refunds shall be done by the service provider directly to you and Air IQ shall not be responsible for ensuring any refunds whatsoever.
Your bank may debit its own separate charges from refunds made to your credit card or bank account.
Air IQ doesn't support changes and modifications to most online bookings once they're made.

Flights terms of use

Flight terms:

The total price displayed on our Platforms include all applicable government taxes.
You are required to pay the entire amount prior to the confirmation of your booking.
All flight bookings on our Platforms shall additionally be governed by the terms and conditions as laid out by the respective Airlines / Supplier. We recommend Customers to refer airlines terms and conditions before booking the ticket.
By accepting our booking terms, you are deemed to have agreed to terms & conditions of the respective airlines.
If you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the airline or any other travel supplier, which can be found on that airline’s/supplier’s website.
Airlines may, with or without notice, cancel or reschedule your flight. It is your responsibility to check on the scheduled departure time ahead of travel. Air IQ may communicate this change in schedule with you on best effort basis.
Air IQ shall not be responsible for, or the failure to inform you of, any cancellation of your flights, or changes in your flight schedule. To minimise the impact on your travel plans, you are advised to purchase travel insurance to cover travel disruption.
Passengers travelling with a medical condition or pregnancy may be required to produce a doctor’s certificate to be able to fly. Kindly confirm the airline’s policy in such cases before booking.
Some countries may require a transit visa even if you just transit via airports in those countries. Air IQ may present this data on best effort basis at the time of booking. However, you are solely responsible for checking this information before booking.
It is mandatory for every passenger including children to present valid photo identification. The identification proofs accepted for domestic flights within India for Indian resident citizens are Driver’s License, Voters Card, Aadhar Card and Passport. Without valid ID the guest will not be allowed to enter the airport premises or check in. Note- PAN Cards will not be accepted as a valid ID card. For international flights or international passengers on domestic flights, a Passport is mandatory.
Infants must be accompanied by an adult at least 18 years of age.
Infants must have valid proof-of-age documents showing that the infant is under 24 months old on the day of travel.
To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.

Policies for paid Add-ons and in-flight services:

Additional payments may be charged by airlines for seat allocations, meals, extra baggage or other extra services offered by them (hereby collectively referred to as “Add-on” or “Add-ons”).
In the case of some airlines, for flights where there is no change in flight number (‘via flights’), Customers may purchase Add-ons only for one of the multiple legs of the journey and services like meals will be served only on one of the multiple legs of the journey.
In the case of some airlines, for multi-sector flights, Customers may purchase Add-ons for the connecting sectors. The additional payment charged for these services shall be per flight in such a case.
Add-on requests are taken on request basis only and are subject to airlines confirmation. If there is no availability or the airlines does not confirm these additional services, we shall refund any additional amount collected for these services.
Once booked, any charges collected for Add-ons shall be refunded based on the airline’s policy.
Selection of meals is subject to substitution or change as per availability.
Cancellations and refunds of booked Add-ons shall be subject to the respective airline’s policy.
Any changes in Add-ons booked by you shall be subject to the respective airline’s policy.
To avail the Add-ons, the e-ticket printout must be presented to the airline crew, failing which it may not be fulfilled.

Policies for Preferences and Frequent Flyer Miles:

Any requests regarding seat allocation, meal preferences, frequent flyer, or any other requests collected at the time of booking are not guaranteed
For any information regarding your frequent flyer miles, please contact the airline directly.

Check in:

In the case of most airlines, the standard check-in time begins 2-4 hours before departure for domestic flights and 3-5 hours before departure for international flights.
At certain congested airports, it is recommended to report at airport counter at least 2 hours before departure time in the case of domestic flights and at least 3 hours in the case of international flights for check in. Airlines may send out a notice to passengers to arrive early at airports during congestion times.
Certain Airlines have specific check-in rules and customers are requested to verify these rules before booking. For Example - Passengers need to check-in at least 2 hrs prior departure for Air India and Air India Express domestic flights, else may be considered as a no-show.
Air IQ shall not be responsible if you are not allowed to fly because of late check-in by the airlines.
It is mandatory for every passenger including children to present a valid ticket copy and a valid photo identification at the time of check-in. The identification proofs accepted for domestic flights within India for Indian resident citizens are Driver’s License, Voters Card, Aadhar Card and Passport. Without valid ID the guest will not be allowed to enter the airport premises or check in.

Note- PAN Cards will not be accepted as a valid ID card. For international flights or international passengers on domestic flights, a Passport is mandatory.

You may need to carry appropriates travel permissions (Valid Passport, Visa, Immigration clearance etc.) done before departure. Air IQ shall not be responsible if you are not allowed to fly because of any such reasons by the airlines.

Air Carrier Rules:

The Airline reserves the right to deny admission or boarding for onward or return flights, in case the Customer fails to board any segment of the travel for his itinerary. Air IQ shall not be responsible or liable for such refusal of admission or boarding.
The circumvention of an air carrier's rules, including practices such as back-to-back ticketing (purchasing two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (purchasing tickets including segments which the purchaser does not intend to use in order to circumvent an air carrier's pricing structure), is prohibited by many air carriers. The use of prohibited ticketing practices may result in the air carrier taking actions including the cancellation of the ticket, denied boarding, revocation of frequent flyer miles and other benefits, additional charges to the purchaser's credit card, additional charges collected at the airport, or future invoicing.

Airline Cancellation / Rescheduling Policy:

Sometimes circumstances beyond airlines control may result in flight delays or cancellations.
Circumstances beyond airlines’ control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc.
Airlines reserve the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without prior notice and without incurring any liability for damages or otherwise to the passengers or any other person whatsoever.
One airline does not connect to other airlines (unless in the case of partner or codeshare airlines which are part of the same airline PNR) and is not responsible for any losses incurred by passengers while trying to connect to or from other airlines.
In the case of flight cancellation by the airline, Air IQ and some airlines will attempt to contact the main passenger on the itinerary using contact information from the reservations process. However, we suggest that passengers confirm their itineraries at least 24 hours prior to departure.

In the case of flight cancellation by the airline:

Some (but not all) airlines may try to rebook you on the next flight with available seats, in the same class of service as your original flight, at no additional charge.
Some (but not all) airlines may try to rebook you in a higher class of service if the original class is full.
If your ticket is for business or first class and space is not available, some (but not all) airlines may often try to rebook you in a lower class and offer a partial refund.
Air IQ may offer to cancel and rebook another flight or airline carrier to your destination from the ones available at that time. In most such cases, the total cost of the cancelled flight will be refunded back to you as per standard Air IQ refund policy and fresh payments shall be collected for the new alternate flight booking.
If you opt not to fly due to the cancelled flight, you will often be issued a refund for the unused portion of the ticket.
You will often be issued a refund for Add-ons (extra services like meals, seat allocation, baggage, etc.) booked on cancelled flight if you opt not to fly due to the cancelled flight.

Further, if Air IQ or the airline is unable to reach you on the phone numbers provided, then an email will be sent to the email address given by the Customer, and the Customer should exercise their options within 24 hours of email being sent, failing which the Customer shall be deemed to have accepted and the airline will conclude – as under:

The revised timing in case of rescheduled flight is accepted by the Customer and shall entertain further changes only as per standard policy.
That for cancelled flight, the Customer does not find it suitable to travel on another scheduled flight of the airline on same day/ another day, subject to availability, and will thus cancel the booking and process full refund to the mode of payment.

Air IQ may charge convenience fee at the time of booking along with the flight fare. This convenience fee is non-refundable in case of flight cancellation by the airline.

In India, in the case of flight delays of more than 2 hours or rescheduling for an earlier time by more than 1 hour, Customers are entitled to a full refund or re-booking onto an alternative flight at no additional cost subject to availability. These terms may be different in other countries and airlines. You are responsible for checking the airline’s policy for flight delays or cancellations before booking. Air IQ shall not be liable.

Airlines may carry forward your Add-ons (extra services like meals, seat allocation, baggage, etc.) booked on delayed or rescheduled flights at no extra cost or refund as per the airline’s policy in case they are unavailable on the rescheduled flights.

Passengers who have not provided valid contact information at the time of booking may not be entitled to receive any compensation.

There may be additional terms and conditions or terms and condition may vary from the ones mentioned above from airline to airline with relation to flight delays or cancellations. You are responsible for checking the airline’s policy for flight delays or cancellations before booking. Air IQ shall not be liable.

Customer Cancellation Policy:

All refundable class bookings made on Air IQ are subject to cancellation charges levied by the airline, which may vary by flight and booking class.
Cancellation charges for the same airlines can vary based on the sector flown, fare type, fare class, fare basis and the condition on which the fare was booked.
In certain low fares, these cancellation charges may be higher than the total ticket fare. Such bookings are deemed non-cancellable and non-refundable.
The airline cancellation fee is charged per sector per passenger.
Airline cancellation charges displayed on our Platforms at the time of booking are indicative. Air IQ does not guarantee or warrant this information.
Airline cancellation charges are subject to change by the Airline at its sole discretion and without notice to Air IQ. You may verify the cancellation charges at the time of cancellation with Air IQ or the airline. Air IQ shall not be liable if cancellation charges shown on our Platforms have been changed by the airline. In such a case, we may display the old cancellation charges while you have booked your travel, but you shall be charged as per the new cancellation fee schedule of the airline at the time of cancellation.
In case, our Platforms do not mention the cancellation charges or do not display a cancellation policy for a booking, it should be considered as non-cancellable and non-refundable.
Passengers are required to re-confirm all cancellation charges prior to any cancellations.
In the case of Cancellation of flights within 24 hours of flight time, Customers may have to contact the airline directly to get their reservation cancelled and then inform us with valid documentation within 48 hours for refunds. Air IQ shall not be responsible for ensuring the cancellation of tickets. The sole liability to confirm the same with the airline shall lie with the Customers.
In the case of cancellation of flights with more than 24 hours of flight time, cancellations can be done online (for certain bookings) as well as through our call centre. Only those cancellation requests which are made either online or on the phone to our Customer support team shall be entertained. Air IQ shall not be liable to entertain any cancellation requests made directly to the airline without intimating Air IQ and also through any other medium including, but not limited to, SMS or e-mail.
Offline cancellations: Cancellation requests may be requested through the phone. However, Air IQ cancellation fee for such offline cancellations may be higher.
Online cancellations: Cancellations for most flights can be made online by signing in to your Air IQ Account.

To cancel the tickets online, Customers shall have to complete the following procedure:

Access your booking by logging on to your account on Air IQ.
Click on Request Cancellation against the tickets you have booked.
Customers can select and cancel their entire booking or part of the booking.
A confirmation of cancellation will be sent via email and SMS to the Customer

Partial cancellation may not be allowed on discounted return and multi-city fare tickets.

Airlines stop accepting cancellation requests 2 - 75 hours before departure of the flight, depending on the airline. You are responsible for checking the cancellation rules the airline before booking or cancelling. Air IQ shall not be liable.

If you have done a 'Web/Tele Check-in' with the airline, you may have to get in touch with the airline for cancellation. In some cases, Air IQ may not be able to process the refund and will not take any responsibility for the same.

In addition to airline cancellation charges, Air IQ may charge a cancellation fee as follows per sector per passenger:

Travel Type	Cancellation Type	Air IQ Cancellation Fee
Domestic	Online	50
Domestic	Offline	100
International	Online	100
International	Offline	200

The aforesaid amount may be changed by Air IQ at its sole discretion and without notice to the Customer. You shall be responsible for checking regularly on our Platforms to see if there has been any change in the same.

Air IQ may charge convenience fee at the time of booking along with the flight fare. This convenience fee is non-refundable in case of booking cancellation by the Customer.

For all non-refundable class bookings, the airline cancellation fee is the same amount as the base fare and may include certain components of taxes and fee.

This is not applicable on any promotional fares offered by airlines as cancellation charges for those will depend on the promotional offer. Some airlines have promotional fares which may be completely non-refundable.

Customer Rescheduling Policy:

Air IQ can assist you with rescheduling for most flight bookings. In some cases, though, you'll need to contact the airline directly.
Most bookings made through Air IQ can also be rescheduled by calling up the Airline Call Centre directly.
Bookings made on Air IQ may be subject to rescheduling charges levied by the airline, which may vary by flight and booking class.
Rescheduling charges for the same airlines can vary based on the sector flown, fare type, fare class, fare basis and the condition on which the fare was booked.
The airline rescheduling fee is charged per sector per passenger.
Airline rescheduling charges displayed on our Platforms at the time of booking are indicative. Air IQ does not guarantee or warrant this information.
Airline rescheduling charges are subject to change by the Airline at its sole discretion and without notice to Air IQ. You may verify the rescheduling charges at the time of rescheduling with Air IQ or the airline. Air IQ shall not be liable if the rescheduling charges shown on our Platforms have been changed by the airline. In such a case, we may display the old rescheduling charges while you have booked your travel, but you shall be charged as per the new cancellation fee schedule of the airline at the time of rescheduling.
Passengers are required to re-confirm all rescheduling charges prior to any amendments.
Rescheduling can be done only 24 hours prior to the flight with Air IQ. After that rescheduling requests shall be accepted on best effort basis at the sole discretion of Air IQ. Air IQ shall not be responsible for ensuring the rescheduling of tickets.
In the case of rescheduling of flights with more than 24 hours of flight time, rescheduling can be done online (for certain bookings) as well as through our call centre. Only those rescheduling requests which are made either online or on the phone to our Customer support team shall be entertained. Air IQ shall not be liable to entertain any rescheduling requests made directly to the airline without intimating Air IQ and also through any other medium including, but not limited to, SMS or e-mail. Rescheduling requests may be requested through the phone. However, Air IQ cancellation fee for such offline cancellations may be higher.
If you reschedule your booking, you will be charged the applicable difference in fare, if any, when rescheduling along with the rescheduling charges. However, if the new fare is lower than the original fare, then the difference in the amount will not be refunded, but the re-booking charges as applicable will be collected.
Airlines stop accepting rescheduling requests 2 - 75 hours before departure of the flight, depending on the airline.
If you have done a 'Web/Tele Check-in' with the airline, you may have to get in touch with the airline for rescheduling. In some cases, Air IQ may not be able to help and will not take any responsibility for the same.
In addition to airline rescheduling charges, Air IQ charges a rescheduling fee as follows per person per sector:

Travel Type	Rescheduling Type	Air IQ Rescheduling Fee
Domestic	Online	50
Domestic	Offline	100
International	Online	100
International	Offline	200

The aforesaid amount may be changed by Air IQ at its sole discretion and without notice to the Customer. You shall be responsible for checking regularly on our Platforms to see if there has been any change in the same.
Air IQ may charge convenience fee at the time of booking along with the flight fare. This convenience fee is non-refundable, non-adjustable and non-transferable in case the booking is rescheduled.
Every airline has a different rescheduling policy. In case this is not available or not displayed at the time of booking, the same can be availed at any time by asking Air IQ’s support team.
Airline rescheduling charges and Air IQ rescheduling fee are both non-refundable, non-adjustable and non-transferable in case a rescheduled booking incurs any cancellations or further rescheduling.
Depending on the airline's policy, rescheduling of some booked fares may not be allowed. You are responsible for checking the airline’s rescheduling policy before booking and Air IQ shall not be liable.

Refunds:

It is mandatory to contact Air IQ for all refunds, as the airline will not be able to refund your tickets booked at our Platforms. You are required to contact Air IQ for refunds, even if cancellation has been requested directly through the airlines.
In case, you have cancelled your booking directly with the airlines or in the case of a No-Show, you will need to inform Air IQ via phone or email with valid documentation as required by the airlines in order to initiate the refund process. It is advisable to contact Air IQ within 48 hours of the cancellation/rescheduling request. Any later would require you to send a scanned copy of your E-Ticket endorsed by the airlines to Air IQ.
Processing times for cancellation and refund requests vary.
In most cases, refunds are processed within 30 days from the date of the cancellation request being made.
The refund will be credited back to the same account from where the payment was made or credited to the Customer’s wallet account. For example, if you used a credit card for booking, Air IQ will make an appropriate charge reversal on the same credit card.
In some special cases, a charge reversal may not be possible. For example, deactivation or expiry of the credit card used during booking. In such a case, other modes of payment may be used. Understandably, the refund process time taken for special cases may take more time than usual.
Air IQ shall refund your cancellation only after the respective Airline/Service Provider acknowledges and/or processes your eligible refund. In case an airline ceases its flight operations, any refund owed by the airline to the passenger will be processed by Air IQ only after receiving the same from the airline.
If you need a refund for paper tickets, please send them back to us. Your tickets must reach us within 48 hours of the time of cancellation so that we can get them endorsed by the airline for you.
If your paper ticket gets lost or damaged, the airline will not be able to process a refund request.
There will be no refund for 'no-shows' or any partially unused flights.
For any cancellation made by you for which refund is already processed and if it is found that you have used/made changes to the ticket on the same PNR directly with the airline, Air IQ reserves the right to debit your original mode of payment against the amount which has been refunded to you.

Activities terms of use:

The following are the general Terms of use applicable to Activities on our Platforms:

Some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in:
Cancellation of your reservation(s);
Denial to access to the applicable travel product or services;
Forfeiture of any monies paid for such reservation(s); and/or
Us debiting your account for any costs we incur as a result of such violation.

Trips terms of use:

The Trips section and feature on our Platforms has been designed to facilitate travel planning and organisation and to collaborate your itineraries and travel information in one place.

You are solely responsible for the travel information and other content that you upload, transmit or share with us or others on or through Trips and you represent and warrant that you are not transmitting or sharing Trips Information you do not have permission to share. When you provide us with Trips information or make a booking through our Platforms you authorise us to make copies as we deem necessary in order to facilitate the storage and assimilation of the Trips information. By providing us Trips information you represent and warrant that you have the right to give us, an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to freely sublicense) to use, copy, modify, reformat, translate, syndicate, and distribute that Trips Information we receive from you for any purpose, including business, commercial, marketing, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, that Trips information. You may remove your Trips information from Trips at any time, but the license that you have granted will remain in effect. You understand that we do not control, and we are not responsible for reviewing Trips Information. However, we reserve the right to review, edit, or delete any Trips information or your account at any time.

Wallet terms of use:

Air IQ wallet is a convenient online account to store funds and promotional cashback that can then be used to make Travel Product bookings on Air IQ. Air IQ Wallet Credits or simply, Air IQ Credits are Air IQ’s wallet currency which can be used to make payments for bookings at any point in time. Air IQ Credits can be earned through refunds from a Cancelled Booking for which the payment has been made by the customer. When you cancel your booking and choose refund mode as Air IQ Wallet, you will get Air IQ Credits in your account. You can also set this as default by accessing your Profile and Preferences. You can redeem gift vouchers sent to you and add the value of the gift voucher as Air IQ Credits in your wallet and use the same for any future bookings. Air IQ Credits can also be earned by participating in various promotional activities of Air IQ as cashbacks and rewards. Any Air IQ Credits credited to your Air IQ Wallet account post a cancellation or failed booking is refundable upon request into the same card/account used for making the payment at the time of booking.

Wallet terms and conditions:

In the case of cancellation of bookings made through Air IQ Wallet, the refunds if any after deducting cancellation charges will be processed back into that Air IQ Wallet account only.
In the case of bookings paid through a debit or credit card issued outside India, the refund amount cannot be transferred to Air IQ Wallet and is refundable into the same card/card account used for making the payment at the time of booking.
Funds once transferred to Air IQ Wallet after the Customer’s consent can be refunded back only at the sole discretion of Air IQ.
Customers agree that they will not raise any chargeback request with their card issuing bank or entity for those amounts which are transferred to their Air IQ Wallet account after their consent. Any such chargebacks from the card issuer or bank will be denied by Air IQ, and Air IQ reserves its rights to recover the money from the customer for any chargebacks requested and made in contravention of this clause by any means possible. Air IQ has the sole discretion for rewarding the Air IQ Wallet user with promotional offers, monitoring and temporarily suspending the Air IQ Wallet account in case of any chargebacks or similar issues, etc.
Air IQ Wallet account cannot be deleted and is linked with your Air IQ account. You may choose not to use it.
Directly transferring money to Air IQ Wallet account is not permitted.
Air IQ reserves the rights to modify the terms and conditions of wallet at its sole discretion.

Partial pay terms of use:

Partial Pay (hereby referred to as “Partial Pay”) is a feature and service offering on Air IQ which allows Customers to book Travel Products by paying an initial partial amount (hereby referred to as “Initial Partial Amount”) of the total fare and the balance amount (hereby referred to as “Balance Amount”) at a later date within a specified time frame (the latest date of this time frame is hereby referred to as “Due Date”). By purchasing any of the products on Air IQ offering Partial Pay (hereby referred to as “Partial Pay Booking”), customers agree to strictly comply with the terms and conditions set forth herewith.

Partial Pay terms and conditions:

All terms and conditions as mentioned in the overall Terms of Air IQ apply to Partial Pay Bookings.
The availability of Partial Pay option is based on a variety of factors solely determined by Air IQ.
The Initial Partial Amount, Balance Amount, and Due Date are calculated and displayed at the time of booking a Partial Pay Booking and are set at the sole discretion of Air IQ. By purchasing a Partial Pay Booking, Customers are deemed to agree with the Initial Partial Amount, Balance Amount, and Due Date set and displayed by Air IQ.
Customers must agree to pay the mentioned Initial Partial Amount in order to initiate the Partial Pay Booking.
In case Customers book any Add-ons with the Partial Pay Booking, the total amount of these Add-ons shall be added to the Initial Partial Amount.
In addition to the Initial Partial Amount, Air IQ may charge a convenience fee on the booking. In the case of cancellation or rescheduling of a booking, the convenience fee is non-refundable, non-adjustable and non-transferable.
Customers agree that it is their sole responsibility to remember and return back to clear the Balance Amount before the Due Date. Air IQ is not liable to remind or follow up with Customers regarding the Balance Amount.
Air IQ, at its discretion, reserves the right to contact Customers by means of phone calls, text messages (SMS), emails and other modes of communication to remind or follow up with Customers regarding the Balance Amount. Some of these reminder communications may be automated and Customers may receive them even after the Balance Amount.
The Initial Partial Amount paid by Customers is non-refundable, non-adjustable and non-transferable.
Customers must agree to pay the mentioned Balance Amount in order to confirm the Partial Pay Booking.
Air IQ shall consider the Partial Pay Booking as fully paid only if the Customer’s Balance Amount is cleared and credited to Air IQ’s Bank account or Payment Gateway account on or before the Due Date. In case the Customer uses offline payment options like cheque, demand draft, RTGS, NEFT, etc. such payments must clear in Air IQ’s account on or before the Due Date.
Air IQ is not obligated to share the e-ticket or Confirmation Voucher if the Customer does not clear the Balance Amount on or before the Due Date.
If any instance of balance payment against a Partial Pay Booking is received after the Due Date, Air IQ reserves the right to disallow acceptance of such payments. Delayed payments shall be returned either to the Customer’s account balance or via the payment gateway used by them or via cheque within thirty (30) days. Customers agree that no litigation or negotiations can be brought upon Air IQ, in such a case.
In case, any payment instrument (like cheques) issued by the Customer for Balance Amount fails to clear our bank accounts, the Customer is deemed to pay additional payment return charges when attempting another payment in the future. Air IQ reserves the rights to refuse to accept certain payment instruments (like cheques) from such Customers or their specific accounts for future payments in such a case. Any payments in lieu of returned payments must clear on or before the Due Date.
Air IQ reserves the right to forfeit the Initial Partial Amount paid by the Customer and cancel the Partial Pay Booking without any prior intimation in case the Customer does not clear the Balance Amount on or before the Due Date. Air IQ shall not be responsible or liable for any loss or damage that may be caused to the Customer(s) as a consequence of such cancellation of the booking.
Even if the Customer has sufficient account balance to pay the Balance Amount of a Partial Pay Booking, the Customer will have to access his account and make payment for their booking via account balance (or any other mode of payment from the ones available). Air IQ shall not directly debit the account balance without the Customer’s authorization.
In case a Customer cancels a Partial Pay Booking before the Balance Amount payment, the Initial Partial Amount paid by the Customer shall be forfeited.
In case a Customer cancels a Partial Pay Booking after the Balance Amount payment, the Initial Partial Amount paid by the Customer shall not be refunded. Any balance amount shall be refunded after adjusting the cancellation amount as per that booking’s policy which may be more than the Initial Partial Amount as per that booking’s cancellation policy.
In case a Customer wishes to reschedule a Partial Pay Booking, the Initial Partial Amount paid by the Customer is adjusted against the total cost of the new booking after deducting the applicable rescheduling charges and fee. Rescheduling or modifications on certain Partial Pay Bookings may not be allowed.
In case the Customer cancels or reschedules a Partial Pay Booking, any amount collected from the Customer for Add-ons booked with the Partial Pay Booking will be refunded or transferred as per Air IQ’s, and Service provider’s terms and conditions as mentioned above.

Visa obligations of the customer:

The travel bookings done by Air IQ are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. Air IQ is not responsible for any issues, including the inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.

Destination information:

When our Platforms provide information about a destination, we are not suggesting that travel to such places is advisable or risk-free. We are not liable for damages or losses that may result from you deciding to travel to such destinations.

Geek fares:

In the case of Geek Fares, our Platforms display search results for a combination of Travel Products, e.g. separate flight merged as one itinerary, or two one way flights shown together as one itinerary. If you use these search results, you will make two or more different bookings with different rules and policies. Each flight may have different rules for baggage fee, change fee, and refunds. Any changes made to one of your bookings will not affect the other booking. For example, if your initial flight is cancelled by either you or the airline, the other airline with which you booked within your itinerary, is not obligated to issue a refund or change your itinerary. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fee incurred for making changes to the unaffected flight.

If you are travelling internationally, you may need to provide proof that you have a return flight at check in and at immigration or for visa application.

Smart sort:

Smart Sort is the default sort on our website for various products and services. Smart Sort sorts search results on the basis of Air IQ’s unique proprietary algorithm. This enables sorting of results based on various factors like price, duration, the number of stops, popularity, etc. We may optimise this sorting algorithm to provide you with the best of experience. Accordingly, we may also change the default sort order and logic behind the algorithm at our own discretion. Air IQ is not liable to offer any explanation on the logic behind our proprietary algorithm.

Accuracy of content:

Please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee the correctness, completeness, accuracy or quality of content on our Platforms. Certain or all content concerning travel services, weather, currency information, prices, and taxes has been provided to our Platforms by service providers or travel agencies connected to our Platforms. On this basis, we would recommend that you should get in touch with authorities, embassies, tourist information desks, and other applicable institutions in order to help verify the accuracy of the Content. You may use our Platforms and content on it at your own risk.

Warranty disclaimer:

Our Platforms, all content, and services provided on our Platforms and all itineraries you obtain through Trips are provided on an "as-is" and "as-available" basis. Our content is largely generated in an automated fashion; errors can and do happen. We usually have many search results, but we may not be comprehensive and do not display all available providers and offers. Accordingly, we do not always display the lowest available price. Air IQ expressly disclaims to the fullest extent permissible all warranties of any kind, whether express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance.

Accessing our platforms:

We do not guarantee that our Platforms, or any content on it, will always be available or be uninterrupted. Access to our Platforms is permitted on a temporary basis. We may block, modify, suspend, withdraw, discontinue or change all or any part of our Platforms without notice. We will not be liable to you if for any reason our Platforms are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Platforms.

You are also responsible for ensuring that all persons who access our Platforms through your internet connection are aware of these Terms and other applicable terms and conditions and that they comply with them.

Right to refuse:

Air IQ at its sole discretion reserves the right to not accept any Customer order without assigning any reason thereof. Any contract to provide any service by Air IQ is not complete until full money towards the service is received from the Customer and accepted by Air IQ.

Without prejudice to the other remedies available to Air IQ under these Terms, the TOS or under applicable law, Air IQ may limit the Customer’s activity, or cancel the Customer’s bookings and/or other transactions on Air IQ, or end the Customer’s listing, warn other Customers of the Customer’s actions, immediately temporarily/indefinitely suspend or terminate the Customer’s registration, and/or refuse to provide the Customer with access to Air IQ’s Platforms if:

The Customer is in breach of these Terms, the TOS and/or the documents it incorporates by reference;
Air IQ is unable to verify or authenticate any information provided by the Customer; or
Air IQ anticipates or believes that the Customer’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability to any Customers of our Platforms and/or Air IQ.

Air IQ may at any time in its sole discretion reinstate suspended Customers. Once the Customer has been indefinitely suspended the Customer shall not register or attempt to register with Air IQ or use its Platforms in any manner whatsoever until such time that the Customer is reinstated by Air IQ.

Notwithstanding the foregoing, if the Customer breaches these Terms, the TOS or the documents it incorporates by reference, Air IQ reserves the right to recover any amounts due and owing by the Customer to Air IQ and/or the service provider and to take strict legal action as Air IQ deems necessary.

Right to cancellation by Air IQ in case of invalid information from the customer:

Customers expressly undertake to provide to Air IQ only correct and valid information while requesting for any services under these Terms, and not to make any misrepresentation of facts at all. Any default on part of the Customer would vitiate these Terms and shall disentitle the Customer from availing the services from Air IQ.

The Customer unequivocally indemnifies Air IQ of any such claim or liability and shall not hold Air IQ responsible for any loss or damage arising out of measures taken by Air IQ for safeguarding its own interest and that of its genuine Customers. This would also include Air IQ denying/cancelling any bookings on account of suspected fraud transactions.

Loss of personal data:

Air IQ shall not be liable in case of loss of any data provided by you either stored in your account or any other part of our Platforms. It is your job to create backup copies and replace any information you provide to us at your expense.

You must ensure that you have continued access to your email id that you provide to us while registering. In the case of discontinued access to an email ID, you must duly transfer your account to another email address before losing access to the old email address. (E.g. in the case of changing employer). Air IQ shall not be liable in case of loss of access to our Platforms or any data stored within it on this account.

If you install any software or enable any service that stores information from our Platforms on any mobile device or computer, it is your responsibility, prior to transfer or disposal of such device, to remove your information or otherwise disable access to such software or service, in order to prevent unauthorised access to your information or account.

Your account and password:

When you register with our Platforms, you must take appropriate measures to safeguard your account information and sensitive information like the password. You will be responsible for all use of our Platforms by you, anyone using your password and login information (with or without your permission). If you have reason to believe that your account is no longer secure (e.g., loss, theft or unauthorised disclosure or use of your information or computer or mobile device used to access our Platforms), you must promptly change your Personal information that is affected. It is the duty of the Customer to notify Air IQ immediately in writing of any unauthorised use of their password or account or any other breach of security. Air IQ will not be liable for any loss that may be incurred by the Customer as a result of unauthorised use of his password or account, either with or without his knowledge. Customers shall not use anyone else's password at any time.

Viruses, hacking or unauthorised access:

We do not guarantee that our Platforms will be secure or free from viruses, worms, bugs, Trojan horses, or any other malicious codes which could have a destructive, vitiating, disruptive or other negative impacts. You are responsible for configuring your information technology, computer programs, and devices in order to access our Platforms. You should use your own virus protection software.

You must not use any robot, spider, other automatic devices, or manual process to monitor or copy our Platforms or the content contained herein (screen scraping) without our prior expressed written permission. You must not use any device, software or routine to interfere or attempt to interfere with the proper working of our Platforms or any listing, offer or transaction being conducted on our Platforms. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

You must not misuse our Platforms by knowingly or unknowingly introducing viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platforms, the server on which our Platforms are stored or any server, computer or database connected to our Platforms. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence. In the event of such misuse, breach or abuse of our Platforms, your right to use our Platforms will cease immediately. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Advertisers on Air IQ:

Air IQ may display advertisements and other content (hereby collectively referred to as “Ads”) on certain portions on its Platforms. The content and representation of such Ads is not in control of Air IQ and is controlled directly by a third party. Air IQ is not responsible for any errors, omissions or representations on any of the Ads. Air IQ does not endorse any advertiser on its web pages in any manner. The Customers are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Ownership and intellectual property rights:

We, along with our corporate affiliates, the Travel Providers, and other licensors own all of the text, images, software, trademarks, service marks or other material contained on our Platforms. You must not copy or transmit any of the material except for your personal, non-commercial use. All copyright, trademark and other proprietary rights notices presented on our Platforms must appear on all copies you print. Your use of and access to our Platforms does not grant you any license or right to use any of the marks included on our Platforms. Any kind of copying, duplication, distribution, commercial exploitation, modification, adding and/or deletion is prohibited, including the integration of any content on external websites.

We respect the intellectual property rights of others and we prohibit Customers from uploading, posting or otherwise transmitting any materials that violate another person's intellectual property rights on our Platforms. If you believe that your trademark or copyright rights have been violated, please send us a written notification to our address mentioned in the Contact Us section.

Linking to our site:

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Platforms in any website that is not owned by you. Our Platforms must not be framed on any other site, nor may you create a link to any part of our Platforms other than the homepage. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, you must take permissions from us in writing.

External links:

Our Platforms may contain links to other websites that we do not operate or control and for which we are not responsible. We provide these links for your reference and convenience and do not endorse the contents of other websites and accept no responsibility for them or for any loss or damages that may arise from your use of them. You should refer to the separate Terms of use, privacy policies, and other rules posted on other websites before you use them. You agree not to create a link from any website, including any website controlled by you, to our Platforms.

Compensation:

You agree to defend and fully compensate Air IQ and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited, to reasonable legal and accounting fee, brought by third parties as a result of:

Your breach of these Terms of Use or the documents referenced herein;
Your violation of any applicable law including but not limited to violation of intellectual property rights of a third party;
Your use of this Website.

Indemnification:

Customers agree to indemnify, defend and hold harmless Air IQ and its Platforms and the respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fee and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Air IQ and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the Customer pursuant to these Terms.

Customers shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and Air IQ cannot be held responsible for the same.

Relationship:

None of the provisions of any agreement, terms and conditions, notices, or the right to use our Platforms by Customers contained herein or any other section or pages of our Platforms or its partner websites, shall be deemed to constitute a partnership between the Customer and Air IQ and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.

Legal jurisdiction:

These Terms are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Siliguri, India.

Severability:

If any provision of these Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Changes to these terms and our platforms:

We may revise these Terms for any reason at any time, by amending this page. Air IQ is not liable to communicate changes in these Terms to whomsoever. Please review these Terms periodically for changes, as they are a binding on you. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with our Platforms in any way, you can immediately terminate use of our Platforms. By continuing use of our Platforms following the posting of modified Terms, you confirm to accept these Terms of use and agree to comply with them.